FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS

FAQs

How do I place an order?

If you see something you like, go to the product page and click the "Buy It Now" button which is equivalent to adding to your cart.  Proceed to checkout once you are final with your order and you will be required to fill-in all important information including payment details.  Please make sure you put the correct address and it's a real address - not a PO Box.  Incorrect address/PO Box will result in undelivered goods.

Do I need an account to place an order?

No.  We want your experience to be as seamless and convenient as possible.  You can order and checkout as guest.

Can I order from anywhere in the world?

We have a range of items that are able to ship internationally.  An item will clearly show in it's description if it's "Available only for shipping within USA".  Otherwise, your product is available for worldwide shipping.

What countries do you ship to?

We ship to USA, Canada, United Kingdom, Australia, Singapore and India.

How can I track my order?

Once your order is successfully dispatched to our courier, you will receive an email on your tracking number.

Can I still cancel my order?

If for some reason you mistakenly made an order or put the wrong item in your cart and checked out, please write to us immediately at info@hobbycityco.com to see if we can still remove your order from the system.  If order has been processed and shipped, you need to wait for the item to be delivered to you and return to us for a refund/exchange.

Why is my discount code not working?
There are a few reasons that might happen:
1. Your order has another discount code applied - you may only use one code at a time so please choose the coupon code that will give you the biggest discount.

2. Coupon code has expired.

I received a defective order, what shall I do?

If you received a damaged or incomplete product, please reach out to us at info@hobbycityco.com and send us photos of the package and items.  Once validated, you can either return to us the item or we will send a replacement item of the same model.

Do I need any tools to assemble the puzzles and dollhouses?

Almost all of our selections are complete with all the required wooden parts and accessories, you just need to build it.  Some models might require batteries to power a generator or LED light.  Some models might require glue, wax, or sandpaper. 

But don't worry because the product description will specifically identify what tools/accessories (if any) are required to build.